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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Oblong Square

September 26, 2024

5  out of  5
rating by Oblong Square
"Very helpful and reliable insurance agents"
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Robert Nicholas

June 6, 2024

1  out of  5
rating by Robert Nicholas
"If you would like to talk to somebody about insurance ask for Amy because she doesn't know anything without hanging up and calling you back in 1 or 2 days, After she gets the answer to your question. Carlos on the Hand a nice guy but just don't bother go somewhere else you'll have less aggravation you'll get more answers and things will be much smoother for you"
We responded:
"Thank you for your feedback, Robert. I wanted to take some time to ensure I had all necessary information and respond thoughtfully. When you initially came to us a few months ago, we were glad to assist you. After some time, you decided to cancel and explore other options. When those didn't meet your needs, we welcomed you back and provided further assistance. However, you chose to cancel your service once more, requesting that we not contact you again. Recently, you reached out to inquire about another client, which falls outside our scope as it involves confidential information unrelated to our services. We appreciate your review and will honor your request for no further contact."
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Checkmate King

April 8, 2024

1  out of  5
rating by Checkmate King
"This dude Carlo Onessi is a scam artist. He refers you to people who will scam you as well whenever you have insurance claims. Don’t believe his “Christianity Front”. It’s just a ploy to deceive people. The God that I know is not a deceptive person."
We responded:
"I'm sorry you feel this way, whoever you are. It's hard to fix something when you don't know who or what. We don't do referrals for this reason. Feel free to call our office anytime you want to discuss your particular issue."
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Luis Moncada

December 22, 2022

5  out of  5
rating by Luis Moncada
"Excelente servicio muy buena atención"
We responded:
"Thank you we appreciate your business "
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Andy Fedorchuk

November 8, 2022

5  out of  5
rating by Andy Fedorchuk
"Carlos and the crew were spot on. I was involved in a hit and run. They came to the forefront and handled everything for me with state farm. Statefarm handled everything in just a few hours down to the rental car. If you are looking for a dependable and helpful agent in Rock Hill, call Carlos Onessi. Guarantied."
We responded:
"Thank you Andrew. We appreciate your business"
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Jamie Leggett

October 27, 2022

5  out of  5
rating by Jamie Leggett
"Knowledgable and professional service"
We responded:
"Thank you Jamie. We appreciate your business"
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Christina Wolfe

September 6, 2022

5  out of  5
rating by Christina Wolfe
"Absolutely wonderful and friendly staff. They've helped me out in a pinch more than once, and truly strive to do what's in my best interest. Love this SF Office!!"
We responded:
"Thank you Christina. I really appreciate your review. I'm glad that I was able to help."
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Kerrie Boyer

June 17, 2022

5  out of  5
rating by Kerrie Boyer
"Staff are unbelievable in helping their customers."
We responded:
"Thank you"
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Ron Gwaltney

November 13, 2021

5  out of  5
rating by Ron Gwaltney
"They are very experienced and always willing to do what it takes to help."
We responded:
"Thank you Mr. Gwaltney. I appreciate your review and your business"
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Charles Murphy

August 9, 2021

5  out of  5
rating by Charles Murphy
"Great staff, very helpful, recommended!!"
We responded:
"Thank you Charles. We appreciate it."
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Fredric Crawford

April 22, 2021

5  out of  5
rating by Fredric Crawford
"Great company. Easy to deal with. Truthful."
We responded:
"Thank you. We appreciate your business"
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Tyler Lee

September 10, 2020

5  out of  5
rating by Tyler Lee
"Great people with great response time! Carlo has always gotten us everything we need quickly and efficiently. He's even went above and beyond to help us out with things that really didn't involve State Farm. I've never received anything less than great customer service when dealing with Carlo and his team. I would highly recommend them and will always choose Onessi Insurance."
We responded:
"Thank you Tyler, I appreciate it very much. I appreciate your business and will always do my best to earn it."
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Kathryn

August 27, 2020

2  out of  5
rating by Kathryn
"I’ve been with State Farm for years. I have dealt with Michelle and Brook but I’ve never seen nor spoke with Carl. That was okay because I always felt like Michelle had our best interest. She’s very personable. Recently I had some discrepancies with my bill and was not understanding why within 5 months my bill seemed to fluctuate. The rep Doris tried to help but she seemed unaware and sent me to another rep. I immediately asked to speak with Carl and was told he is helping other paying customers coming through the door. This really struck a nerve because I AM a paying customer. I let her know right then to have him call me, this happened on 08/21/2020 at 2:58 PM. I have yet to hear from him. As a customer it definitely makes me feel my concerns are not worthy only my money. This is the first time in 7 years I have ever had an issue with State Farm."
We responded:
"Kathryn, I appreciate your review and would like to deeply apologize for any miscommunication or mishandling of your issues. We treat each and every one of our customers with utmost request and try to provide as personal of an experience as possible. Unfortunately these are unprecedented times and we've been overwhelmed, just as others have been, with issues all across the board. I want to make sure you know that you are important to me and i appreciate your business. Somehow your message didn't make it to me but I promise you a call first thing tomorrow and will do my best to make things right and earn your business."
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D Sayer

May 24, 2020

4  out of  5
rating by D Sayer
"My guy"
We responded:
"Thank you"
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Emily Stover

March 31, 2020

5  out of  5
rating by Emily Stover
"Handled our windshield replacement claim extremely quickly!"
We responded:
"Glad we are able to help. We appreciate your business"
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Justin McGee

November 21, 2019

5  out of  5
rating by Justin McGee
"I have never had any problems with Brooke or Michele very nice every time I call. Great insurance company and great people to talk to"
We responded:
"Thank you Justin we appreciate your business and the time you took to review us."
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Lisa Devinney

November 19, 2019

5  out of  5
rating by Lisa Devinney
"We have been very pleased with our insurance with Stare Farm, a big thanks to Brooke Medlin for always helping us with health insurance, home insurance, car insurance. She is the best!"
We responded:
"Thank you Lisa, we appreciate your feedback. Please let us know if there's anything we can help you with."
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Shelby Eller

November 18, 2019

1  out of  5
rating by Shelby Eller
"Worst company ever!! Brook is extremly rude and will hang up on you and her boss carlo will tell you your lieing that she wouldnt do that. They will also steal your money and send bills that you never agreed to or signed up for!!!!"
We responded:
"Shelby, I am sorry that you feel you received bad service. I appreciate your review and opinion. The fact is, your bank mailed us the check for the policy at your direction and approved the payment. Claiming State Farm stole from you is absolutely inaccurate. Nevertheless, we will do the right thing and help you make things right because it is what we do. I understand mistakes were made, none of which were due to State Farm or our agency. You asked for a homeowner's quote, we provided you one and your mortgage bank and attorney sent us a check. We issued a policy based on that payment. I'm not sure how you would consider that anything other than good customer service. Again, we appreciate your business and the time you took to post this review. We would also appreciate correcting your review based on accurate information. I would appreciate your updated review since we took care of the problem that wasn't of our doing. State Farm went above and beyond to make it right."
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Zoei Mensching

August 1, 2019

5  out of  5
rating by Zoei Mensching
"Great people and great service. They are extremely knowledgeable about insurance, investments and mortgages. If you're in the market, go check them out!"
We responded:
"Thank you Zoei, we appreciate the opportunity to serve you."
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Allison Ward

January 23, 2019

5  out of  5
rating by Allison Ward
"We could not ask for a better agent in Carlo! He and his staff have met all our insurance needs, going over and above to help us and explain questions we have had through the years in a patient and loving manner. When we had to file a claim for a major car acudent it was a breeze with their guidance. Our family trusts Carlo and State Farm has served us well."
We responded:
"Thank you Allison. Glad I'm able to help"
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Cornbread #

October 20, 2018

5  out of  5
rating by Cornbread #
"Love them at state farm"
We responded:
"Thank you"